FREE DOMESTIC SHIPPING OVER $100

FAQ

SHIPPING & RETURNS

Why haven’t I received any emails confirming my order or shipping yet?

Check your spam box. You should receive an email from us confirming your order and then another one when your order ships with tracking information. If you have any questions regarding your order, feel free to email us at info@shoparq.com or check your account, if you made one at checkout.

How long will it take for my order to arrive?

*COVD-19 UPDATE We are normally able to get your goodies in the mail within a day or two, but please allow one to two weeks for us to fulfill right now. Orders are currently fulfilled by a few people at a time set up for adequate distancing, rather than a larger team of shippers during busy times. We are also following a strict regimen of sanitizing our workspace that slows us down just a little bit more. This means it will take longer for orders to process. We ask that you have patience with us at this time, and please don't hesitate to reach out if you need us! :)

We will process and ship your order within one week upon receiving your order (excluding weekends, holidays, and in the event that we are holding a special promotion and receive an influx of orders). Your order will be shipped USPS First Class if you’re in the United States, which takes an est. 1-3 business days. If you are outside the US, it will be sent USPS First Class International which is a $15 flat rate, no matter how large your order. It will take approximately 2-4 weeks (sometimes sooner, especially Canada, and occasionally it will take longer). International shipping does not include duties/taxes your country may collect.

Can I get expedited shipping?

We offer $5 flat-rate, 1-3+ day First Class shipping on all US orders every day. We are working on an expedited US shipping option. We do not currently offer expedited international shipping. 

Do you ship outside the US?

Yes! We will ship anywhere that offers insurance on your order, but please be advised that you are responsible for your country’s customs fees and delays.

What is your return policy?

*COVD-19 UPDATE our return policy remains in place at this time but please note that it may take a little longer to process returns! We'll have additional safety measures and a wait time before getting to your return package.

We are happy to accept returns for 100% of your purchase on unused items (excluding undies) within 30 days of the arrival date for US and international customers. Any shipping charges will not be returned, and the customer is responsible for return shipping. Email info@shoparq.com and we will take care of it right away! Undies (bottoms) are final sale, no returns or exchanges- we're sure you understand! xx

I received a delivery notification but my package is not here.

9 times out of 10 your package will show up within a week! Once the package has left our warehouse, USPS is responsible for your package. We cannot be held responsible for lost or stolen packages. Visit their website for instructions on how to make a claim. 

What size should I get?

Use our size chart and additional sizing tips on certain product pages as a guide and please feel free to email info@shoparq.com for additional sizing help! We are happy to walk you through it and give our best suggestions based on your measurements and needs!

When is your next restock or new collection?

We do are doing our best to meet demand and make product available as soon as it is shipped from the factory to warehouse. Sign up for back-in-stock alerts! They work!

When is your next sale?

We are not a company that bases our business or pricing model on sales and promotions, so markdowns are rare if they happen and will be announced on Instagram or via email. Join our mailing list for any early or exclusive information in this regards.

I signed up for your mailing list. Why haven't I received any emails?

Check your spam box! Most of the time your emails are there. If not, we can always add you manually! Email info@shoparq.com to make the request.

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